Privacy Policy

At Adnams we respect your privacy.

  • We will not ask you for personal information unless it is required to deliver your specific information, services or products.
  • We will not share your personal information with anyone except to comply with the law, improve our products, or protect our rights.
  • We don’t store personal information on our servers unless necessary for the management of your booking or you have chosen to do so.

Below is our privacy policy which provides further details:

Adnams plc (“Adnams”) operates several websites including adnams.co.uk, cellarandkitchen.adnams.co.uk, tours.adnams.co.uk, swansouthwold.co.uk, bellinnwalberswick.co.uk, thecrownsouthwold.co.uk, wangfordplough.co.uk, whitehorseblakeney.co.uk, theshipinnlevington.co.uk and harbourinnsouthwold.co.uk. It is Adnams policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Adnams collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Adnams’ purpose in collecting non-personally identifying information is to better understand how visitors use its website. From time to time, Adnams may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Adnams also collects potentially personally-identifying information like Internet Protocol (IP) addresses. Adnams does not use such information to identify its visitors and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally-Identifying Information

Certain visitors to Adnams websites choose to interact in ways that require Adnams to gather personally-identifying information. The amount and type of information that Adnams gathers depends on the nature of the interaction. For example, we ask visitors who sign up for our newsletter at adnams.co.uk to provide an email address. Those who engage in transactions with Adnams – by booking a room or purchasing products, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Adnams collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Adnams. Adnams does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Adnams may collect statistics about the behavior of visitors to its websites. For instance, Adnams may monitor the most popular products on the cellarandkicthen.adnams.co.uk site. Adnams may display this information publicly or provide it to others. However, Adnams does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Adnams discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Adnams behalf or to provide services available at Adnams websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Adnams websites, you consent to the transfer of such information to them. Adnams will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Adnams discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Adnams believes in good faith that disclosure is reasonably necessary to protect the property or rights of Adnams, third parties or the public at large. If you are a registered user of an Adnams website and have supplied your email address, Adnams may occasionally send you an email to tell you about new prodcuts, solicit your feedback, or just keep you up to date with what’s going on with Adnams and our products. Adnams takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information, which is often encrypted, that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Adnams uses analytical and social cookies on this website to help improve the user experience to deliver the best service to you.

The analytics used to collect information about your visit is made anonymously through Google Analytics. Google Analytics will set 1st party cookies on your machine with the __utm prefix, with some persisting for as long as 2 years. To view more information on the data collected you can read Google’s cookie’s and analytics document. The information we collect via Google Analytics is used to:

  • Inform us of which parts of our website are performing well and what the most popular pages are
  • Indicate how well our mobile presence is performing
  • Measure the impact of social media on our business goals
  • See how effective our adverts are (we don’t use this information to target adverts to you when you visit other websites)
  • Test different designs of our website

The social cookies used on this website help to make the site more interactive through features such as commenting and sharing on platforms and websites such as Facebook, Twitter and Pinterest. The social cookies set are third party, meaning they are set by the providers of the social service. We use social cookies to:

  • Share the content on a page with others who maybe interested

To manage your cookie preferences for this website, you can simply click on the privacy settings link at the bottom of the screen. To control your cookie preferences beyond this site, you can amend your browser’s privacy settings. Please note that any cookies you remove or disallow may prevent you from using parts of our website.

To remember your preferences, whether you allow or disallow our analytical or social cookies, we set cookies on your device with the cc_ prefix. Please note that the preferences you set only apply to the device you are accessing this website from. Should you change to a different device you will be required to set your preferences again.

Privacy Policy Changes

Although most changes are likely to be minor, Adnams may change its Privacy Policy from time to time, and in Adnams sole discretion. Adnams encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Security policy

We realise how important it is to securely store any information that you provide. Adnams plc maintains the highest levels of security. Our site uses high-level SSL encryption technology. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as “https” will replace the “http” at the front of the www.adnams.co.uk in your browser address window. A small locked padlock will also appear in your browser window.